Support Center

BotaniX uses your camera to scan plants and soil for identification, disease detection, and soil analysis. Without camera access, these core features will not function. We only access your camera when you actively use the scanning features.

Try these troubleshooting steps:

• Make sure your iOS is updated to version 17 or later
• Close other apps running in the background to free up memory
• Restart the app or your device
• Check if you have sufficient storage space available
• Ensure good lighting conditions when scanning

If the issue persists, please contact our support team with details about your device model and iOS version.

To reset your password:

1. Tap "Login" on the home screen
2. Select "Forgot Password"
3. Enter your email address
4. Follow the instructions sent to your email

If you don't receive the reset email, check your spam folder or contact support.

BotaniX uses Google's Gemini Flash 4.0 AI model for plant identification, which offers approximately 98.7% accuracy for common species and 94.2% for rare species. For best results:

• Take clear, well-lit photos
• Focus on distinctive features like leaves, flowers, or stems
• Try multiple angles if the first scan is inconclusive

BotaniX can identify over 150 common plant diseases with 96.3% accuracy. While our disease detection is comprehensive, some rare or emerging plant diseases may not be immediately recognized. Our database is continuously updated to improve detection capabilities.

If you encounter a disease that isn't recognized, you can share it in the community section where other users or our team might help identify it.

For optimal soil analysis results:

• Take a fresh soil sample from 2-3 inches below the surface
• Remove any debris, stones, or plant material
• Place the soil on a neutral-colored surface
• Take the photo in natural daylight without shadows
• Ensure the soil is slightly damp but not wet

Our soil analysis can estimate NPK values, pH, and moisture content within 7% of laboratory testing for most soil types.

To share with the BotaniX community:

1. Navigate to the Community tab
2. Tap the "+" button in the bottom right
3. Select a photo from your gallery or take a new one
4. Add a title and description
5. Choose relevant tags to help others find your post
6. Tap "Share" to publish

Yes, we maintain a positive and helpful community environment by asking all users to:

• Be respectful and supportive of other gardeners
• Only share plant-related content
• Give constructive feedback and advice
• Avoid promotional or commercial posts
• Respect others' privacy and intellectual property

Content that violates these guidelines may be removed, and repeated violations could result in account restrictions.